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Connection and Browsing Questions & FAQ's
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I'm
Having Trouble Connecting Or The Site Is Very Slow |
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Are My Connections OK? |
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What About My Modem? |
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Is My Browser OK? |
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I Am Having Trouble Using AOL |
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I Am Still Having Problems with my connection and browsing |
Claims and Submission Questions & FAQ's
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I am not familiar with the HCFA 1500 Form, how do I know what to fill in
on the form? |
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How can I be sure that someone else can't view or change my claims? |
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I forgot my password or
username, how do I log in? |
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What if I missed some required
information on my claims
submission? |
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Who is responsible for the data
on the HCFA 1500 Claims form? |
Connection and Browsing FAQ's
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I'm
Having Trouble Connecting Or The Site Is Very Slow
Atlantic Imaging of New York,
P.C. Imaging makes every attempt to make your visit to this site a pleasant
and easy experience.
If you are having problems their may be several reasons why this is happening that
may not
be related to this site. The
following are some suggestions
to help you make your visit to
this and other sites a more
pleasurable experience. This
site is a B to B site and as a
result assumes that most of
Atlantic Imaging of New York,
P.C's visitors will be
using a high band connection
such as DSL or a cable modem.
Visitors using a dial-up may
experience slow loading in some
areas (such as "Take A Tour").
In an attempt to make modem
visitors experience more
pleasurable, we have provided
some suggestions on this page
that might improve your connect
speed. |
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Are My Connections OK? Check Your Settings....
If you are using older operating systems, such as Windows 95
or earlier, you may find problems when surfing the web and placing
orders on line or other database driven functions. We
suggest that you
Do
Not Use AOL or Netscape while visiting this
site, although all functions should work with Netscape version 6 or higher.
Try and limit the number of windows (or different web sites and e-mail programs) that you have open at the same
time, as well as and/or downloads or uploads going on in the background, this will "eat" your bandwidth.
Your temporary internet files folder may be too full or cache folder is too full, try clearing them.
If you are using a Pentium 133 or lower, this will affect your web speed, as well as the amount of RAM and Hard
Disk size on your computer.
Check Your Connections....
First... if possible, connect to this site (and others) using a high speed DSL line or cable modem.
If that is not possible and you are connecting to the internet with a modem, you may not be connected at 56K, even
if you have a 56K modem, most dial-up connections never reach a 56K rate, check your actual connection speed by
double clicking on your connection in the system tray. Sometimes hanging up and re-connecting to your ISP
will improve your connection speed.
Try to get a handle on the state of your phone line connection. Test the line for noise, try hooking into a different
phone outlet, new cords? from the computer to the phone outlet. What happens if you fax something to or from your
computer? What happens if you call another computer and send a file?
Check with your ISP (Internet Service Provider). Can you try a different access number? Try a free trial through
another ISP that uses different browser software and would have a different access number, to see if the connection
process improves. Many ISP's experience slower service when many people are connected at the same time.
The time of day and amount of traffic on the web can significantly affect your speed, particularly if you are connecting
through a large ISP such as AOL.
If you are using AOL
and are experiencing problems, try opening an
Internet Explorer Browser after connecting to
AOL, and accessing the site using the Internet Explorer Browser.
Some functions on this site may not work properly using AOL Browsers, or older versions (version 5 and under) of
Netscape Navigator. |
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Check Your Modem....
Check your modem configuration and if the line "only connect at this speed" is checked, Uncheck it, then
run the speed up to 115,xxxbps, or raise this setting to maximum. Update your modems driver/firmware if possible.
Check with you ISP and see if your dial-up connection settings can be configured better for their setups. |
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How Should Your Browser
Be Set?
The Atlantic Imaging of New
York, P.C. Imaging site has been optimized an performs the best with Microsoft
Internet Explorer version 6.0 or higher. We recommend updating your browser as the new updates are released. Your
browser should be set to Medium size fonts and the font setting should be set to use "Verdana" or "Arial",
and should be "Java Enabled".
For best viewing we recommend your browser be set to a minimum of 800x600 with medium size fonts, and be running
at 256 color or higher ("High
Color" or "True Color" is preferred). You should run your browser maximized for best viewing and navigation.
To check your browser info in
Internet Explorer, click on
"help" and then on "about".
Cookies should be enabled
in your browser settings. |
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Are You Using AOL?
If you are using AOL and are experiencing problems logging in or accessing functions and mail on this site.....
Try opening a Internet
Microsoft
Internet Explorer Browser after connecting to AOL, and accessing the site using the Internet Explorer
Browser.
Some login functions as well as other java script and database functions on this site
will not work properly using AOL. |
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I Am Still Having Problems, Could The Problem Be
This Site?....
Yes it is possible that the problem your are having is related
to this site, all sites occasionally have problems, and at times you may experience a connection problem if the
site is in the process of being updated. However, we have found that most access problems are related to
the visitor's (or the visitor's ISP)
settings and connections. |
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Claims and Submission
FAQ's
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I am not familiar with the HCFA
1500 Form, how do I know what to
fill in on the form?
We provided a detailed
interactive description of the
HCFA 1500 form and the required
fields on this site. HCFA help
is available at all times to
registered members when working
with claims. |
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How can I be sure that someone
else can't view or change my
claims?
The iHCFA.com site has been
optimized for security. Your
User Name and password must be
accompanied by a Certificate
issued by Atlantic Imaging of
New York, P.C. for Logon
Entry. Do not give your password
to anyone without administrative
clearance. |
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I forgot my password or
username, how do I log in?
Atlantic
Imaging of New York, P.C.
can provide the original user
with the username and password
after security validations have
occurred. Please call iHCFA.com
at 973-451-9415 ext 8234. |
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What if I missed some required
information on my claims
submission?
HCFA.com was
developed to submit only fully
completed claims for
advanced funding. While flexible
and easy to use, you must not be
misled by the belief that if you
submit a claim missing required
information, Atlantic Imaging of
New York, P.C. will
simply fill it in. It will be
your responsibility to gather
the information needed to
complete your claim for
submission and Pre-Funding.
The
number one reason why your
claims are delayed in processing
for payment is due to lack of
required information.
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Who is responsible for the data
on the HCFA 1500 Claims form?
This
responsibility rests with you
and your patient or insured! If
you want to be reimbursed in a
timely manner, ask the right
questions. Ask them at the onset
of treatment, and double check
the required information.
Follow this advice and the time
between service and
reimbursement will drastically
decline
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